Refund policy

Return & Refund Policy

At JafElite, your satisfaction is our priority. Please read our return and refund terms carefully before making a purchase.

1. Wrong Item Received (Our Mistake)

If you receive an incorrect size, color, or design, we will:

• Provide a free door-to-door replacement, OR
• Issue a full refund once we receive the returned item.

An unboxing video is required to process any such claim. Claims without an unboxing video will not be accepted.

2. Change of Mind

If the delivered product matches your order but you wish to exchange or return it:

• Exchange: A charge of PKR 300 applies for door-to-door logistics. The item must be returned to us unused and in original packaging.
• Refund: A 15% deduction will be applied to cover logistics and marketing costs. The item must be returned unused and in original packaging.

3. Sale Orders (11.11 & 12.12)

Our standard return policy does not apply to 11.11 sale orders. For 12.12 orders, exchange-only is available within 7 days of delivery for wrong item/color/defective cases only — no change-of-mind returns or refunds.

4. Return Process

1. Contact us at jafspotd@gmail.com or 03367529616.
2. Pack items securely in original packaging, unused and complete.
3. Ship back via a reliable courier (return shipping is the customer's responsibility).

Returns are processed within 5 business days of receiving the item.